Partners
Standard Operating Procedure (SOP)

To define how Green Globe Impex Inc. recruits, onboards, manages and reviews business partners, and to set a clear, measurable scope of work for each partner category in all four verticals so that every partner delivers consistently under Green Globe's standards. This Standard Operating Procedure (SOP) establishes the benchmarked operational guidelines, legal governance, and Scope of Work (SOW) required for Green Globe Impex Inc. to operate effectively across infrastructure and corporate sectors.

• FREELANCER CONSULTATION

  Independent domain experts hired on a project-by-project or retainer basis to provide specialized skills, advisory, or technical oversight.

  Compensation Model : Hourly/daily billable rates, project retainers, fixed fee per deliverable, or success-based advisory fees.

  Partner Type	Role	Scope of Work (Green Globe)	Benchmark / KPI
  Freelancer Consultant	Independent expert engaged per assignment	Lead sourcing, market research, document preparation, buyer/supplier introductions on a per-task brief	Task delivered on time; ≥90% accepted at first review; confidentiality signed

• ASSOCIATES

  Professional partners or small partner firms with deep domain knowledge & experience that team up to expand delivery footprint, Pre-Bid tie-ups with specific sub-scopes of a project.

  Compensation Model : Hourly/daily billable rates, project retainers, fixed fee per deliverable, or success-based advisory fees.

  Partner Type	Role	Scope of Work (Green Globe)	Benchmark / KPI
  Associate	Long-term affiliate extending Green Globe's reach in a region or sector	Regional representation, client referral, follow-up and coordination under Green Globe's name	≥2 qualified leads/month; response to enquiries within 24 hrs

• ADVISOR

  Senior industry figures or advisory experts who provide strategic direction, high-level connections, reference regulatory insights, and business development support.

  Compensation Model : Project retainers or success-based advisory fees.

  Partner Type	Role	Scope of Work (Green Globe)	Benchmark / KPI
  Advisor	Senior subject-matter specialist (trade, finance, legal, customs)	Structuring advice, risk and compliance review, trade-finance guidance to clients	Written advice within agreed SLA; zero compliance breaches

• DEALER CUM SOLUTION PROVIDER

  Sells specific Product or Services while taking care of domain-specific customization, site installation, system integration, and basic after sales service support via AMC.

  Compensation Model : Margins on hardware/software sales, installation & service fees, annual maintenance contracts (AMCs), and vendor performance rebates.

  Partner Type	Role	Scope of Work (Green Globe)	Benchmark / KPI
  Dealer cum Solution Provider	Sells and implements solutions to end clients	Sale, deployment and after-sales support of products/services; client solution design	Meets sales target; customer satisfaction ≥4/5; support closure within 72 hrs

• DISTRIBUTION

  Buys inventory in bulk directly from manufacturers, manages regional warehousing, logistics, and credit lines, and sells downstream to dealers, resellers, and integrators.

  Compensation Model : High-volume product margins, volume tier rebates, licensing fees, or long-term supply agreement pricing.

  Partner Type	Role	Scope of Work (Green Globe)	Benchmark / KPI
  Distributor	Buys and stocks for resale in assigned territory	Inventory holding, territory distribution, sub-dealer management, payment discipline	Min. purchase commitment met; stock and sales reports monthly; payments within terms

• OEM PARTNERSHIPS

  Integrates third-party components with designs, of manufacturers, equipment, or sub-systems into their own manufactured products under their own brand or joint co-branding.

  Compensation Model : High-volume product margins, volume tier rebates, licensing fees, or long-term supply agreement pricing.

  Partner Type	Role	Scope of Work (Green Globe)	Benchmark / KPI
  OEM Partner	Manufacturer supplying or co-branding goods	Production to specification, quality certification, packaging, export documentation, delivery	Defect rate ≤2%; on-time delivery ≥95%; certificates supplied per shipment

• CORPORATE RESELLER

  Bundled resale to our own corporate clients, including account management, invoicing and renewals.

  Compensation Model : High-volume product margins, volume tier rebates, licensing fees, or long-term supply agreement pricing.

  Partner Type	Role	Scope of Work (Green Globe)	Benchmark / KPI
  Corporate Reseller	Business reselling to its own corporate client base	Bundled resale, corporate account management, invoicing and renewals	Quarterly resale target met; account retention ≥85%

• Phase 1: Opportunity Identification & Pre-Sales Consulting :
  Conduct site surveys, perform technical feasibility studies, evaluate client requirements, and prepare co-branded technical proposals with preliminary ROI calculations. Carry due diligence (KYC / KYB). Sign NDA & Partners agreement as per template.

• Phase 2: Commercial Procurement & B2B Reselling :
  Execute product quotation, secure purchase orders, manage enterprise software/hardware procurement, and extend approved B2B credit lines following standard corporate compliance.

• Phase 3: Solution Deployment & Systems Integration :
  Deploy qualified engineers for equipment installation, software configuration, API integration, field testing, and commissioning in accordance with scope standards.

• Phase 4: After-Sales Service & Annual Maintenance (AMC) :
  Deliver Level-1 (L1) and Level-2 (L2) technical support, conduct preventative maintenance routines, manage warranty claims and execute annual service contracts.

• Phase 5: Brand Representative & Joint Marketing :
  Represent the brand at regional trade exhibits, lead local business development campaigns and maintain strict adherence to corporate branding guidelines.

• Response Time SLA :
  Level 1 technical support requests must receive initial acknowledgment within 1 hours and resolution plan within 48 hours.

• Brand Integrity :
  All marketing collaterals, client proposals, and public communications must strictly utilize approved logos, messaging, and pre-cleared templates.

• Compliance & Ethics :
  Green Globe shall adhere to zero-tolerance policies regarding anti-bribery, fair competition, data privacy, and strict NDA confidentiality.

• Annual Performance Review :
  Partnership status is evaluated annually based on minimum order quantities (MOQ), customer satisfaction score (CSAT >= 75%), and audit compliance.

• Green Globe name and logo used only as per the brand kit.

• Partner file, agreement, KYC and scorecards kept for a minimum of 3 years compliance & document control procedure.